Smile Upcoming Training Sessions

Q1 Training Schedule
2-Day Mediation Skills Training
Trainer: Diane
Dates: 20th–21st January
Time: 9:30 AM–4:30 PM
Aim:
To provide learners with the knowledge, skills, and understanding to support the resolution of conflict through informal mediation.
Objectives:
By the end of this training, participants will:

• Identify the underlying causes of conflict.
• Understand and manage responses to conflict.
• Demonstrate assertive communication and recognize the impact of language.
• Apply skills to enable constructive conversations.
• Appreciate key concepts of conflict and conflict resolution.
• Build confidence in addressing conflict with individuals and groups.
• Predict and review challenges that may arise during conflict resolution.

Pricing:

• £399 per delegate
• 10% discount for Resolve Members

About Diane:
Diane started her career in Offender Management within the Justice System before moving into mediation, coaching, facilitation, and leadership training. She has significant experience working with charities, housing organizations, and local authorities. Diane frequently conducts mediation sessions and training courses, using real-life examples to enhance her teaching.
She holds a Psychology degree, a postgraduate certificate in Psychology, a Foundation Degree in Offender Management, and a Level 5 Diploma in HR in the Context of Business.

2-Day Mediation Skills Training
Trainer: Chris
Dates: 4th–5th February
Time: 9:30 AM–4:30 PM
Aim:
To provide learners with the knowledge, skills, and understanding to support the resolution of conflict through informal mediation.
Objectives:
By the end of this training, participants will:

• Identify the underlying causes of conflict.
• Understand and manage responses to conflict.
• Demonstrate assertive communication and recognize the impact of language.
• Apply skills to enable constructive conversations.
• Appreciate key concepts of conflict and conflict resolution.
• Build confidence in addressing conflict with individuals and groups.
• Predict and review challenges that may arise during conflict resolution.

Pricing:

• £399 per delegate
• 10% discount for Resolve Members

About Chris:
Chris is a highly experienced dispute resolution professional with a background in senior management, Human Resources, and training. His expertise includes equality and diversity, coaching, mentoring, and strategic management, developed over a 30-year career in the Royal Air Force.
Chris is known for his empathetic approach to mediation and his ability to help parties build better communication and working relationships. His experience in leadership and conflict resolution makes him an outstanding mediator and trainer.

Conflict Coaching Skills
Trainer: Diane
Dates & Times:

• 10th February (Full day: 9:30 AM–4:30 PM)
• 13th & 14th February (Half days: 9:30 AM–1:00 PM)

Objectives:
By the end of this training, participants will:

• Understand a Conflict Coaching Model and know when it may be useful.
• Use a range of coaching skills safely, while understanding the limits of conflict coaching.
• Build confidence in supporting individuals to manage interpersonal conflicts.
• Gain insight into key psychological concepts and how to apply them in practice.

Pricing:

• £249 for the full-day session
• £129 for the half-day sessions
• 10% discount for Resolve Members

Managing Conflict in Teams
Trainer: Diane
Dates & Times:

• 31st January (Afternoon: 1:00 PM–4:30 PM)
• 27th February (Morning: 9:00 AM–12:30 PM)

Overview:
This course is perfect for managers, supervisors, HR professionals, and anyone working in team environments. It provides practical techniques and tools to effectively manage conflict and achieve positive outcomes for teams and individuals.
Objectives:
By the end of this training, participants will:

• Understand the underlying causes of conflict.
• Demonstrate assertive communication and recognize the impact of language.
• Develop confidence in addressing conflict with individuals and groups.

Pricing:

• £129 for the half-day sessions
• 10% discount for Resolve Members