 See what we've been up to this October🍂 The year is truly flying by, but the work at Healthwatch Lancashire doesn't stop! This month, we have been talking to the community about their plans for ageing and we launched our Accessible Information Standards campaign in collaboration with Healthwatch Westmorland and Furness! Scroll to find out more👇 Engaging with the communityDuring October, the engagement team was super busy attending events across Lancashire to gather your feedback on health and social care services! Here is an engagement roundup for the last month featuring just some of the events / groups we have attended! 1. Cora and Louise at Preston College Freshers! 2. Sue at the Communities Together Festival of Culture in Lancaster. 3. Louise and Emmy at Minerva Health Centre. 4. Dawn at The Chai Centre cafe reopening! Renenberm if you want to provide feedback about local services, give us a call on 015242 39100 or email us at [email protected] Accessible Information Standards Campaign During our initial project planning sessions for 2025/26, we knew that we wanted to raise awareness of the Accessible Information Standard, which is a must-follow standard for all NHS health and social care services. So, we launched a week-long campaign to share more. AIS is in place to ensure that everyone gets health & care info in a format they can use and understand, alongside the right support to access these services. That means that services should: Be contactable in accessible ways (email or text, etc) Provide info in formats individuals can use (audio, braille, easy read, large print) Have communication support at appointments (example: a BSL interpreter) Have help on hand to communicate (example: lip-reading, using hearing aids) Provide a complaints procedure that meets different communication needs Ageing Well Without Family Our latest project is titled 'Ageing Well Without Family' and aims to gather the views and experiences of individuals in Lancashire who might not have an immediate support network or family. We want to understand people's knowledge, expectations and needs when it comes to ageing to help services be better prepared for those who may need more support than others. Please share our survey far and wide, or complete it yourself. This survey is open to all ages to understand views on your future. Enter and View Recently, Healthwatch Lancashire made an announced visit to Queen Square Medical Practice in Lancaster, for an Enter and View visit to speak to patients and staff about the care provided. Queen Square Medical Practice has approximately 15,900 registered patients including patients in local nursing/care homes and those who may be housebound. Patients provided some mixed feedback with one individual sharing "Staff are always really nice; I’ve not has a bad experience." Some felt that their appointments were rushed and “feel that you are pressured in and out, which can make it difficult." This report was published in October 2025. Our Engagement: Personalised Care and Support PlanningSince the end of March 2025, Healthwatch Lancashire have been hosting the Personalised Care and Support Planning (PCSP survey on behalf of the Lancashire and South Cumbria Local Maternity and Neonatal System (LMNS) and the following Trusts:
We have been in maternity wards talking to women, families and birthing people about their maternity experience and talking more about personalised care. As well as completing surveys, the team were able to signpost some mums who experienced a traumatic birth to the MNVP in their locality for support. Take Part In The PCSP Survey Find us in November
Getting out and meeting our local community is crucial to amplifying their voices. Discover all of the events we will be attending in November 2025. Come down for a chat and friendly advice👋 Discover our November Events "Every voice counts when it comes to shaping the future of services and improving them" Share your experiences of accessing local health and care services by visiting our online Feedback Centre. Share Feedback Comments are closed.
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